Voice Engineer Ctalk / Liberty / Five9

Contract @Garniche Jobs UK in IT
  • Warwick View on Map
  • Post Date : May 19, 2023
  • Apply Before : July 8, 2023
  • Salary: $250,300.00 - $300.00
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Job Detail

  • Job ID 365406

Job Description

Job description
Network IT is currently recruiting for a Voice Support Engineer to work with our client in Warwickshire on a contract basis, that could run until March 2024, with an initial 9 month contract. Fully Remote
This role has arisen, to provide extra project based support on a migration from legacy contact centre telephony systems onto a cloud based solution.
The client is moving from Liberty / CTalk, onto a Five9 solution, which will also integrate with MS Teams. In this role you will be a key player during the project to support with general project based migration activities, technical testing and BAU issues.
Role: Voice Engineer
Duration: 9 Months

Status: Inside IR35
Location: Remote
Key Skills Required:

Background in Voice Engineering, and working with contact centre telephony, migrations / upgrades
Experience in legacy systems – Liberty / CTalk
Integration with MS Teams would be a nice to have
Testing during the migration, and early stage training – new system is Five9
SBC Config / SIP Trunk / Channel Changes / Porting of DDI’s
Working knowledge of BAU issues such as supporting PBX / OXE / ADSL
Able to commute to site for any on-site support needed during the project
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