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    Voice Engineer Ctalk / Liberty / Five9

    Contract @Garniche Jobs UK posted 3 weeks ago in IT
    • Warwick View on Map
    • Post Date : May 19, 2023
    • Apply Before : July 8, 2023
    • Salary: $250,300.00 - $300.00
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    Job Detail

    • Job ID 365406

    Job Description

    Job description
    Network IT is currently recruiting for a Voice Support Engineer to work with our client in Warwickshire on a contract basis, that could run until March 2024, with an initial 9 month contract. Fully Remote
     
    This role has arisen, to provide extra project based support on a migration from legacy contact centre telephony systems onto a cloud based solution.
     
    The client is moving from Liberty / CTalk, onto a Five9 solution, which will also integrate with MS Teams. In this role you will be a key player during the project to support with general project based migration activities, technical testing and BAU issues.
     
    Role: Voice Engineer
    Duration: 9 Months

    Status: Inside IR35
    Location: Remote
     
    Key Skills Required:

    Background in Voice Engineering, and working with contact centre telephony, migrations / upgrades
    Experience in legacy systems – Liberty / CTalk
    Integration with MS Teams would be a nice to have
    Testing during the migration, and early stage training – new system is Five9
    SBC Config / SIP Trunk / Channel Changes / Porting of DDI’s
    Working knowledge of BAU issues such as supporting PBX / OXE / ADSL
    Able to commute to site for any on-site support needed during the project
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