Service Desk Team Leader – Legal Industry – Central Leeds – Salary Up to £34,000

We are looking for an experienced Service Desk Team Leader (Level 1) to join a prestigious Law firm in Central Leeds. This role is responsible for leading and managing a team of Service Desk Engineers, providing technical support and delivering excellent customer service.

Reporting to the IT Manager, the Team Leader will be responsible for the following duties:
* Manage the day-to-day activities of the Service Desk team
* Proactively monitor and manage the performance of the Service Desk team
* Ensure that all incidents and service requests are responded to in a timely manner
* Provide technical guidance and support to the team
* Ensure that Service Level Agreements and quality standards are met
* Develop and implement new processes and procedures for the Service Desk
* Develop and maintain relationships with stakeholders
* Provide leadership and mentoring to the Service Desk team via coaching/ mentoring and 121s
* Ensure compliance with policies and procedures.

The successful candidate will have a proven track record in leading a Service Desk team and have excellent customer service skills. You will have strong problem solving and analytical skills, and be able to work effectively under pressure.

Technical Skills Required:
* Experience in leading a Service Desk team
* Windows 10, Windows Server
* Active Directory and Group Policy
* Microsoft Office 365
* Networking and Cloud Technologies
* Knowledge of ITIL
* Excellent customer service skills
* Strong problem-solving and analytical skills

If you have the skills and experience to succeed in this role, please apply for immediate consideration and interview, and to receive further details about the role.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy