£20,000-£25,000 per year based on experience

Monday-Friday

Hyrbid working

Our client is looking to add a Service Desk Engineer to the business due to an increase in workload. This role would ideally suit someone in a 1st Line role looking to move into 2nd Line in 12-18 months.

Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge, ideally CISCO, and VOIP systems is highly desirable.

Duties and Responsibilities:

* Diagnose and fix IT issues

* Liaise directly with customers regarding technical issues

* Log work and fixes into a helpdesk system

* Work to Service level agreements (SLA)

* Incident management

* Resolve Technical issues

* Support customers and provide a great level of customer service

Essential Skills and Experience:

* A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.

* At least 2 years’ experience in IT

* MS Office 365 migration experience

* Good understanding of general server, storage and networking technologies

* Good communication skills

* Good documentation skills

* Customer focussed

* Able to work well as part of a team and individually

* Maintain awareness of new and emerging technologies