Lead Service Transition Manager

Permanent @Garniche Jobs UK in IT
  • Southampton, Hampshire View on Map
  • Post Date : May 2, 2023
  • Apply Before : June 28, 2023
  • Salary: $3,742,842,991.00 - $42,991.00
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Job Detail

  • Job ID 358019

Job Description

Salary £37,428 – £42,991

Have you overseen the successful transition of IT Services with outstanding results?

Does the planning, preparation and transitioning of IT project activity make you tick?

Are you highly driven to inspire others to deliver within a diverse and exciting Change environment?

This is your chance to play an integral part within a unique organisation that makes a real difference, contributing to saving lives at sea.

The Lead Service Transition Manager is accountable for ensuring successful transition of changes from Project delivery into a diverse range of Operational environments, including key enhancements to, or introduction of new systems to the Agency. These are not your everyday systems – these underpin critical life-saving emergency services systems and make a huge difference to vital public-facing services.

They will also line manage the members of the team and ensure that improvements are sought and implemented into the team and the ways of working for all colleagues involved.

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives. Safer Ships. Cleaner Seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

Job description

This role will be based in the Southampton HQ. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

Your responsibilities include but are not limited to:


* Accountable for the design, implementation and adherence of Service Transition Policies, Processes and procedures including transition plans, leading service readiness reviews, defining new product or service acceptance criteria and documentation whilst seeking and implementing continual service improvement activities.


* Undertake risk management across all service integrations, and Line Management of the Service Transition Team. Whilst actively promoting the benefits of Changes across IT and the Agency, by ensuring all IT solutions are delivered into early life successfully.


* Planning, scheduling, and coordinating transitional activity in conjunction with key processes to ensure introduction of new services are delivered positively, leading collaboration with stakeholders across the organisation.

For further information about the role, please see the full post via apply now.

Person specification

* Practitioner in and able to apply Service Transition models and frameworks.

* Tangible experience of defining service acceptance criteria.

* Demonstrable Change Management experience through either leading a change team or change projects.

* Risk Management experience – identify risk and apply effective mitigation planning.

* Experience of working with project methodologies including Agile, Waterfall or similar.

* Proficient at analysing information from a range of sources to present advice/recommendations with clarity to all.


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Please view the full advert on Civil Service jobs for a full list of our fantastic benefits