We are looking for an individual with a minimum of 2-3 years of experience in an IT Support role, preferably in a production, manufacturing, or automotive environment, to join our organization as the primary point of contact for IT support. The successful candidate must possess a proactive and can-do attitude, and the ability to quickly learn new skills and troubleshoot issues using their own initiative.

Key Responsibilities of the IT Support Role:

· Manage Service Desk and tickets

· Provide support for end-user devices, including PCs, laptops, mobile phones, and office applications

· Administer Active Directory accounts, security groups, and permissions

· Image PCs and laptops using SCCM

· Install, configure, and troubleshoot printer issues

· Troubleshoot issues related to O365

· Provide support for bespoke applications in a production environment

· Maintain asset management for all IT equipment, keep up-to-date IT documentation

· Procure new IT equipment according to the annual budget

The ideal candidate should have the following skills:

· Face-to-face troubleshooting and telephone support experience

· IT Service Desk ticket management experience in an ITIL environment

· Active Directory account management and security groups

· Windows 10 installation using SCCM and troubleshooting

· Printer troubleshooting, including label printers

· O365 user issues, including MS Teams

· Experience supporting bespoke applications, with the ability to solve issues using their own initiative

· Asset management and IT documentation maintenance

Any exposure to the following would be good to have, but not essential:

· Windows Server (Apply online only), VMware ESXi, vSphere client, Veeam Backup

· Understanding of networking (APs, switches, VLANs)

The successful candidate must be willing and able to be on-call for out-of-hours support when required, once they have received sufficient training.

We value the development of our employees' technical skills and provide training opportunities to help them grow in their roles and advance their careers

Full-time – Temp to Perm – Monday to Friday (Friday finish at 1pm), 5 days a week on site