Are you an IT Helpdesk Engineer looking to take the next step in your career? Do you want to work for a MedTech company that values tech for good? 

We are hiring for a global company who are looking for an IT Helpdesk Engineer to join their Edinburgh team. This innovative MedTech company are changing the lives of patients with respiratory issues through technology. You will be a part of a growing business who are making a significant difference in the world while working in a busy, collaborative environment. 

Primary Responsibilities:

Provide technical assistance and support for issues related to computer systems, software, and hardware. • Respond to tickets either in person, via phone, chat or email.

Maintain daily performance of computer systems.

Ask questions to determine the nature of the problem.

Walk customers through the problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure the issue has been resolved.

Redirect problems to correct resource

Gain feedback from customers about computer usage. 

Run reports to determine malfunctions that continue to occur.

Key Skills:

SaaS

Windows 10

O365

ERP system experience 

Bonus skills: Epicor, Mac/Apple support 

Excellent communication skills 

Ability to collaborate with colleagues and work well within a team

What is in it for you?

Salary of up to £45,000 + bonus

Working for a tech for good company and making a positive difference in the health of others. 

Career progression opportunities 

Hybrid/flexible working 

Working with a supportive/collaborative team 

Interested? Apply directly, call Anna Nicoll on (phone number removed) or email me at (url removed)