Job ID 361373
Desktop Support Analyst – 2nd Line Engineer
London City Location with WFH / Hybrid Working Flexibility
£28,000pa to £35,000pa + An Extensive Corporate Benefits Package
You will have – Technical knowledge of all Microsoft Products and Applications, Active Directory, Exchange, Intune, Office 365, MS Teams, Windows Client Management i.e. SCCM, Azure, Previous experience gained in a Microsoft / Desktop environment, Ability to resolve Desk Phone, Mobile / iPhone issues, Laptops, Remote Devices and Printers.
The Client: Has an extremely is proud history and is one of the UK's largest wealth management firms, which, has a heritage dating back to 1742 and a listing on the London Stock Exchange.
The client will offer the suitable applicant a Modern Workplace, Career Progression, a Culture of Success and a Stable environment.
The Role – Technical:
Will perfectly suit a career minded, professional, ethical and confident Desktop Support Engineer / Analyst whose skills focus on the Microsoft Technology Stack and will require:
Demonstrable Technical knowledge of all Microsoft Products and Applications
Active Directory, Exchange, Intune, Office 365, MS Teams
Windows Client Management i.e. SCCM, Azure
Previous experience gained in a Microsoft / Desktop environment inc. Laptops & Remote Devices
Ability to resolve Desk Phone and Mobile / iPhone issues
Network – DNS / DHCP / TCP/IP
Video Conference knowledge
CitrixQualifications / Certifications Required:
CompTIA A+ Certification
CompTIA N+ Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL v4 FoundationFunctional Requirements Include:
Respond to incidents and service requests and manage through to a successful resolution
Managing, owning, and resolving incidents, requests or problems within the desktop support team queue.
Provide 2nd line support for systems and services supported by the Workplace Experience team
Deliver desk-side support services (PC, Laptop, mobile phone, printers)
Deliver hard and soft break fix services for laptops and desktops across the site
Provide standard and approved hardware and software support and maintenance on laptops and desktops devices
Support, manage and maintain the configuration and installation of laptops and desktops
Monitor security profiles and anti-virus software on all end user devices and take appropriate action in the event of non-compliance with security requirements.
Responsible for ensuring the end-to-end effectiveness of incident and request processes and compliance with all corporate standards and policies
Maintain and manager office printers
Adhere to ITIL best practice process execution
Supporting the maintenance of documentation designed to ensure operating procedures are up-to date
Providing support to the Service Desk during times of high contact volumes, and providing cover for logging and resolving incidents, for example during peak times or during Major Incidents
Undertake any other task as requested by your line manager, documenting dates, issues and actions arising.
Provide support to FoH video conference and meeting rooms setups
Onsite support cover from the hours of 08:00 to 18:00 on a shift rota, 5 days onsiteShould you have the experience, enthusiasm, motivation and attitude to rise up and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary and benefits package.
Call Experis IT today for more information