Senior Network Support Analyst

Key Accountabilities:

· Responsible diagnosing and resolving network related issues either affecting the users or Network infrastructure.

· Responsible for maintaining complex campus LAN Networks across multiple locations in the UK

· Responsible for day-to-day operation and support of Network infrastructure including Cisco (switches, routers, firewalls), Palo Alto (firewalls & Panorama) and Meraki wireless systems

· Responsible for implementation of Firewall rule changes (Palo Alto, Cisco ASA, and Checkpoint)

· Provides Network technical support for various business and internal projects, ensuring that the deliverables and milestones are met

· Follow the change controls, incident management processes and policies as defined by the company.

· Maximize network performance by monitoring, troubleshooting problems and outages

· Ensuring network equipment, Switches, Routers, firewalls etc are patched, upgraded in a timely manner to latest stable versions

· Securing network, firewalls by establishing cohesive rules and policies, and defining and monitoring access

· Ensure the technology, systems & support are optimised for customer facing individuals or teams working remotely from the office – from design through to remediation of issues.

· Work to SLAs to ensure that we meet business expectations. Communicate early and clearly if these SLAs are expected to be missed

· Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime

· Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems, and projects

Technical specialities:

Network (including but not limited to):

· LAN Network technologies (Cisco)

· Firewalls (Palo Alto preferrable)

· Knowledge of WAN technologies (desirable)

· Previous experience working in a network technical support function at 3rd line level

· Hands on experience configuring and support Firewalls

· Hands on experience with Wireless Networks (Preferably Meraki)

· Working knowledge of Monitoring systems (PRTG, ManageEngine, Observium, etc.)

· Any experience with Network Automation (Ansible, Python, etc.) is also desirable

Knowledge, Skills and Experience required:

· Knowledge of Cisco switches (IOS, IOS-XE, Nexus) and routing (CCNP or strong CCNA preferrable)

· Knowledge of Palo Alto Firewall (Panorama or Prisma access would be desirable)

· Knowledge of Cisco switches (IOS, IOS-XE, Nexus) and routers

· Knowledge of ASA / Checkpoint Firewalls would be beneficial

· Working knowledge of ITSM practices

· Experience of working with third party Telco service providers would also be desirable

Special Features:

· Role will be mix of remote working but will required to go to local Drax office 1 to 2 times per week depending on business needs

· Role will include occasional travel to other sites around the UK to assist with resolving issues or project deliverables

· May be required to carry out work and provide support outside of standard operating hours and over weekends

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website