Job Title: 2nd Line Support

Location: Keynsham, Bristol – Onsite

Compensation: £30,000 – £ 32,600 + benefits

Role Type: Full time / Permanent

The role

The difference our new 2nd Line Helpdesk will make

As a 2nd Line Helpdesk, you'll have a role that's out of the ordinary. You will provide 1st and 2nd level software support primarily for the Maritime environment and associated infrastructure based in Bristol.

Day to day, you'll carry out incident management (receipt, diagnosis and subsequent fixing of faults), problem management (providing workarounds for users and undertaking root cause analysis), contribute to the provision of Service Management reporting requirements, new account set up, password resets and licence management, database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL and configuration of new and existing Oracle Webcentre communities.

We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This role is based Onsite in Bristol.

Essential experience

A recent IT graduate or Application Support Analyst with demonstrable experience.

SQL / Oracle database knowledge

Familiar with Helpdesk software

Can use their own discretion in resolving problems within their domain

You will need to satisfy security requirements. This may require you to hold or be eligible/capable of achieving 'Security Check' (SC) clearance.

Desirable experience

SQL / Oracle database knowledge

Benefits:

Generous benefits including:

Generous holiday allowance of 25 days plus bank holidays

Reservist in the armed forces receive 10 days special paid leave

Matched contribution pension scheme up to 8% of salary, with life assurance

Employee share scheme – save tax and national insurance on shares, with 1 free share per 10 purchased

Employee shopping savings portal

Employment development allowance – £125 per year

Payment of Professional Fees

Reward and Recognition Scheme linked to Health and Safety

Employee assistance programme supporting physical, mental and financial wellbeing

Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme

Autonomy. Trusted and empowered to be at your best

Appointment to this post is subject to National Security conditions governed by the Ministry Of Defence. You must be a British born, British national (not dual national) to apply for this role.

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