1st Line Service Desk Engineer – Leeds – Up to £25K

Are you looking to build a career in IT Support? SearchDATA is currently working with a company that puts your career first – whether you want to focus on infrastructure, networking, or security, it's all possible and you will have the support you require to start your successful tech career.

Starting on the service desk, you will gain experience with tools such as Active Directory and Hyper-V whilst providing first-class customer service to a range of clients across different sectors. You'll gain great knowledge and experience of the day-to-day IT support issues and be able to use this experience to support any service desk.

Our client is a customer-focused MSP with a great reputation among their clients, in fact they've kept 100% of their clients in their 12 years of business so far! They achieve this by emphasising their own staff's development, with a heavy focus on upskilling and personal training.

Who we are looking for:

You'll need to have excellent exposure to dealing with customers, be that face-to-face or on the phone. You will pride yourself on the quality of your work as well as the service you provide and have a desire to succeed in tech.

What we can offer:

We'll fund any personal certificates that will help you in your future career

You'll get a full personal learning & development plan – with regular 1 to 1's
You'll be part of a great team with fantastic company culture, they have regular social events!
There's a new employee introduction bonus!
You also get your birthday off on top of your holiday entitlement! (25 days)Main Responsibilities:

To respond to all assigned tickets within the allocated time

Provide support to all customer enquiries and incidents
Take ownership of incidents and ensure customers are supported throughout the ticket lifecycle
Manage your own ticket queue
Carry out daily checks to backups and client infrastructure
Produce and maintain full client documentations that ensure all changes and amendments are accurately recorded
Provide on-site support to customers when necessaryWhat we need from you:

Excellent communication skills, you'll be dealing with a range of diverse customers from various sectors and will need to be able to break down the technical talk for them!

A true passion for IT, we can help you grow and develop your skillset – you need to know what you want!
Strong problem-solving skills to help figure out issues you haven't faced before
Comfortable working in a demanding, fast paced environment as there is usually a lot going on!
Full driving license with own vehicle will be a huge benefit due to the office location